TRAINING CONSULTANT

Job Summary

At NIIT, we’re transforming the way the world learns, for the better. That’s why the world’s best run learning functions across 30 countries trust us with their learning and talent. Since 1981, we have helped leading companies transform their learning ecosystems while increasing the business value of learning. Our comprehensive, high impact managed learning solutions weave together the best of learning theory, technology, operations, and services to enable a thriving workforce. •

 Link for our LinkedIn page: https://www.linkedin.com/company/niitmts/mycompany/

Link for our website: https://www.niit.com/en/learning-outsourcing/

NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. *

Job Overview

We are seeking a skilled and enthusiastic freelance US-Voice and Accent Trainer to deliver training at client locations. The successful candidate will be responsible for delivering comprehensive V&A training programs to our clients. This Objective is to transform learners (New Hires) and skill them to enable customer support.  

Roles & Responsibilities

• Training Delivery: Conduct new-hire and ongoing training for new hires and existing staff on voice, grammar and soft skills (culture, customer service, telephone etiquette, email writing & chat)

 • Conduct TNA: Identify training gaps and tailor the content, accordingly.

• Coaching & Feedback: Provide feedback using different methodologies

• Effective presentation and facilitation skills: Includes creative training techniques and accelerated learning techniques using a variety of training delivery modalities in a classroom/virtual environment

• Assessment Tool: Must have knowledge about SVAR assessment tool.

• Content Curation: Should have knowledge to create training material, modules and handouts (if required)

• Proficiency in MS-Office: Should be able to use Power Point & Excel 

Educational Qualification

Bachelor's degree in education or a related fie

Skills

Experience

5 years of experinec required