Quality Auditor I

Job Summary

• Transaction audits of emails, calls, cases , queries, chat recordings, media shell
• Preparing Daily Audit reports/defect reports
• Providing feedback to team on issues /defects raised during the audits Root Cause Analysis of any issues reported internally /externally
• Will be auditing recordings and media shell based on Quality checklists and client requirements for specific projects
• Creation of Quality documents and checklists and upkeep of systems
• Support in Floor management/hosting sessions in some projects, cross projects
• Cross project support on activity or case audits
• Process improvement initiatives like lean , process improvements

Educational Qualification

Graduates need to apply (B.A. / B.Com / BBA / BHM /B.Sc., BCA), B. Tech (Mech/Biotech) can apply

Skills

Experience