EXECUTIVE-LMS SUPPORT

Req Id: 3069

Location:

Gurgaon, Haryana, India

Work Mode: Hybrid model

Span of Control: Individual Contributor

Job Summary

Required Skills:

We expect from you…

Enthusiasm for working in a (global) team, especially with virtual teams
Very good communication and presentation skills
Excellent written and comprehension skills for the creation of Knowledge Base Articles
Experience in managing escalations both with business stakeholders and customers is a plus, supporting cases in a timely fashion
Excellent problem-solving skills and a willingness to investigate issues and resolve customer cases within a specified time frame
Superior analytical skills for root cause analysis reports for our internal teams
Knowledge of SAP SuccessFactors Platform, SAP Learning or SAP C4C/ESM is a plus
Fluent in English, both spoken and in writing
Professional user of MS Office (Power Point, Excel, Outlook, Teams)
Superior degrees during studies in business administration with technology focus, computer science, information technology or software engineering

WORK EXPERIENCE