CRM - Admin Engineer

Job Summary

About the company:

NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world’s leading training companies owing to its vast, yet comprehensive array of talent development programs. With a footprint across 40 nations, NIIT offers training and development solutions to Individuals, Enterprises, and Institutions.

Link for our website: https://www.niit.com/mts/

Position Title- CRM- Admin Engineer

Job Overview:

We are looking for a skilled and proactive EspoCRM Team Member who has hands-on experience with EspoCRM, SugarCRM, and VtigerCRM platforms. The ideal candidate will be responsible for implementing, customizing, integrating, and supporting CRM solutions to meet business requirements and improve customer engagement workflows.

Roles and responsibilities:

 Configure, customize, and maintain EspoCRM based on business needs.

 Migrate or integrate data between EspoCRM, SugarCRM, and VtigerCRM.

 Develop and maintain CRM modules, workflows, and automation processes.

 Support users by troubleshooting CRM issues and ensuring smooth functionality.

 Collaborate with business teams to gather requirements and propose CRM enhancements.

 Prepare technical and user documentation for CRM-related processes.

 Coordinate with developers and Team  for CRM updates and integrations.

Educational Qualification

• B.E / B. Tech / MCA
• 2–4 years of experience working with EspoCRM, SugarCRM, or VtigerCRM.

Skills

Experience

Good to have skills:

• Basic understanding of version control tools (e.g., Git).
• Exposure to UI/UX customization within CRM platforms.
• Must be organized, focused, and driven toward established deliverable dates.
• Must be able to design solutions and form/drive related plans.
• Strong interpersonal skills; must be a team player.
• Understanding business and technical process interrelationships is essential.

NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.