Job Title:  TEAM MANAGER

Job Summary

• Maintain schedule of available resources, effectively deliver assignments to achieve service level commitments.
• Manages non-productive time and ensures no impact on SLAs.
• Responsible for fixing basic process related issues as 1st level contact.
• Performs ongoing analysis of current staffing and ensuring time assignment.
• Scheduling, rescheduling and optimization of team meetings, one on ones, training.
• Responsible for day end status report giving the overview of performance.
• Leads pre-shift team briefing to discuss previous day performance and 

• Maintain schedule of available resources, effectively deliver assignments to achieve service level commitments.
• Manages non-productive time and ensures no impact on SLAs.
• Responsible for fixing basic process related issues as 1st level contact.
• Performs ongoing analysis of current staffing and ensuring time assignment.
• Scheduling, rescheduling and optimization of team meetings, one on ones, training.
• Responsible for day end status report giving the overview of performance.
• Leads pre-shift team briefing to discuss previous day performance and

Current day planning.

Educational Qualification

Skills

Experience