Job Title:  PROGRAM MANAGER-LEARNING DELIVERY

Job Summary

• Works with customer Learning Consultants/Learning Business Partners and BU stakeholders to
  • Understand and document training requirements from the BUs
  • Design training execution plans (Content Development/Training Delivery/Administration) that meet business requirements
  • Present plans for Learning Consultants/Learning Business Partners and BU stakeholders
  • Track and report on training projects/initiatives

• Works with team members/external partners to
  • Create schedules for execution of Content Development/Training Delivery/Administration projects
  • Create reports to track existing projects (for reporting to business)

• Works with Global Program Manager to
  • Plan for service delivery to customer
  • Report on Business in assigned areas
  • Get approvals on new projects/initiative
  • Perform day-to-day activities as directed by the Global Program Manager

Skills

Experience

Requirements

• Minimum of 10 years of work experience (5 Years in Training Organization)
• Good understanding of different modalities of training delivery, content development
• Excellent communication and leadership skills
• Experience interfacing with business stakeholders            

Key Performance Assessment Metrics

• Customer Satisfaction Score (Business Relationship Manager Feedback)
• Schedule Adherence (Reporting)
• Certification (as/if required)
• Additional Metrics as decided by Global Program Manager