Job Title: TRAINING COORDINATOR - I

Req Id: 3444

Location:

Gurgaon, Haryana, India

Work Mode: Hybrid model

Span of Control: Individual Contributor

Job Summary

Introduction

At NIIT, we’re transforming the way the world learns, for the better. That’s why the world’s best run learning functions across 30 countries trust us with their learning and talent. Since 1981, we have helped leading companies transform their learning ecosystems while increasing the business value of learning. Our comprehensive, high impact managed learning solutions weave together the best of learning theory, technology, operations, and services to enable a thriving workforce.

Link for our website: About NIIT MTS

NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Job Overview

The Training Coordinator I – Managed Services oversees end-to-end training administration for global clients, ensuring seamless program delivery across regions through advanced coordination, stakeholder management, LMS operations, and a strong focus on quality, SLAs, and client satisfaction.

Roles and Responsibilities

Assist the customers with the Training Administration issue via E-mail
Provide the customer with resolutions / Training scheduling options
Gather additional information about reported issue
Perform detailed case analysis and document the case in the system and generate ticket
Generate daily / weekly reports for the customer on Microsoft Excel
Perform Training Management activities on the Learning Management Systems
Strong attention to detail and process orientation

Educational Qualification

Bachelor's degree required

Experience

0 to 6 month of experience