Job Title:  SENIOR LMS CONSULTANT

Job Summary

We are seeking an experienced Implementation Expert with strong expertise in Cornerstone OnDemand (CSOD)

Serve as a course implementation expert to our primarily partners to help drive our course deployments

• Understand and apply comprehensive learning operations knowledge to execute effective course deployment strategies to global audiences.
• Strong and effective in written, verbal, and presentation skills
• Analyze and provide recommendations to address existing problems.
• Develops creative solutions in preparation for unforeseen issues.
• Apply analytical and critical thinking skills quickly and accurately in a high-pressure situation
• Detail-oriented, data-driven, and customer-focused professional who can pivot priorities based on changing business needs
• Prepare and facilitate course quarterly business review meetings with stakeholders
• Provide course learner support for assigned courses by resolving issues or routing cases to appropriate team members to resolve
• Work with People Operations, Engineering (Eng), People Insights, and Data teams to root cause potential LMS, reporting, or learner support issues
• Drive the execution of all learning related audit control testing and support any operational audit initiatives
• Identify and communicate system and process issues to L&D and make recommendations on programs to drive operational efficiencies

Educational Qualification

Any Graduate with CSOD LMS Implementation experience 

Skills

Experience

• Maintain project plan and complete operational processes and deliverables to help ensure effective, trouble-free e-Learn and in-person course launches to our targeted audiences 
• Actively and effectively partner with L&D Program Managers and SMEs to support new and ongoing course deployments
• Document and provide course deployment requirements (e.g. reoccurrence) which informs the correct course configurations and assignment of course curriculums
• Draft and maintain course playbooks, key deployment changes, course requirements, and other standard operating procedure documents
• Track and report course key metrics and performance measures to key stakeholder as required
• Drive course impact by leveraging data to implement best practices that increase enrollment, discoverability, and consumption of our learning content
• Develop and document effective course communication escalation strategies to help drive compliance course completions
• Provide oversight for e-Learning course maintenance, ILT event management, class session forecasting, group / target audience assignments, and learner enrollments for all assigned programs
• Support our internal community by driving impact through collaborative working relationships
• Be able to network with, and appropriately identify and involve key internal stakeholders to influence outcomes in cross-functional settings
• Comfortable dealing with ambiguity and working within the context of a new team in the process of building out an operations program
• Operate independently in fast moving, stressful situations while managing mission critical tasks
• Anticipate needs before being asked, identify opportunities to improve processes and create efficiencies
• Be able to handle multiple projects simultaneously, prioritizing workloads to meet competing deadlines
• Provide clear and constant communication and escalate issues in a timely manner