Job Title: MANAGER CLIENT SERVICES

Req Id: 3474

Location:

Gurgaon, Haryana, India

Work Mode: Work from Office

Span of Control: People Management

Job Summary

Introduction

At NIIT, we’re transforming the way the world learns, for the better. That’s why the world’s best run learning functions across 30 countries trust us with their learning and talent. Since 1981, we have helped leading companies transform their learning ecosystems while increasing the business value of learning. Our comprehensive, high impact managed learning solutions weave together the best of learning theory, technology, operations, and services to enable a thriving workforce.

Link for our website: About NIIT MTS

NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Job overview

The Manager – Client Services is responsible for managing client relationships, ensuring seamless service delivery, and supporting business growth. This role acts as a bridge between clients and internal teams while overseeing day-to-day client servicing operations.

Roles and responsibilities

Manage end-to-end delivery of client projects and campaigns
Ensure timelines, quality standards, and SLAs are consistently met
Coordinate with internal teams (sales, operations, product, marketing)
Track project progress and ensure smooth execution
Supervise and guide client servicing executives/associates
Allocate tasks and monitor team performance
Provide training and support to junior team members
Identify opportunities for upselling and cross-selling
Support business development initiatives
Ensure high client retention and satisfaction levels
Track and report key performance metrics (KPIs)
Prepare client reports, presentations, and reviews
Analyse feedback to improve service quality and delivery
Build and maintain strong, long-term client relationships
Understand client needs and ensure services are aligned with their objectives
Handle client queries, concerns, and escalations effectively

Educational Qualification

Bachelor’s degree in business, Marketing, or related field

Experience

7 to 9 years of experience in client servicing/account management