Job Title:  EXECUTIVE-LMS SUPPORT

Job Summary

• Solve technical issues for customers on SAP Learning, the Training Shop and the CertificationHub
• Communicate clearly, professionally and proactively with customers via ticketing channel
• Manage customer escalations
• Collaborate with fellow service & support colleagues and other internal organizations globally to provide superior customer service
• Take ownership of technical issues and drive to resolution
• Continuously improve service and support processes to increase efficiency
• Drive and manage projects with other support colleagues
• Create root cause analysis of reported incidents for our stakeholders
• Run reports on learning usage triggered through customer service requests
• Deliver on-demand reports to our customers based on their individual needs
• Provide qualitative feedback to (technical) product management for improvements of platforms, tools & processes
• Ensure GDPR compliance for global operations processes

Educational Qualification

Experience

• 1-2 years’ experience in a technical support role
• Professional experience in customer engagement
• Experience in escalation management