Job Title:  EXECUTIVE-LMS SUPPORT

About NIIT-MTS

Job Summary

Executive LMS Admin

• Solve technical issues for customers on SAP Learning, SAP Training Shop, SAP Learning Hub and Global Certification
• Communicate with customers via e-mail, chat and ticketing channels
• Manage customer escalations
• Collaborate with fellow support colleagues and other internal organizations globally to provide superior customer service
• Take ownership of technical issues and driving a resolution and root cause analysis with our development teams
• Continuously improve support processes to increase efficiency
• Create root cause analysis of reported incidents
• Run reports on learning usage triggered through customer service requests
• Deliver on-demand reports to our customers based on their individual needs

Required Skills:

• Experience in technical customer support or web shop operations
• Enthusiasm for working in a global, multicultural team, especially with virtual teams
• Superior oral and written communication and presentation skills in English
• Excellent customer service skills
• Basic understanding of cloud infrastructure
• Excellent problem-solving and analytical skills and a willingness to investigate issues and resolve customer cases within a specified time frame
• Ability to work in teams of multicultural nature
• Professional user of MS Office (Power Point, Outlook, XLS, Teams)
• Fluent in English, both spoken and in writing
• Knowledge of SAP SuccessFactors Platform, SAP SuccessFactors Learning, SAP Jam or SAP C4C is a plus

Educational Qualification

Must be Graduate

Experience

2 to 5 years

Competencies