Job Title: EXECUTIVE CLIENT SERVICES

Req Id: 3457

Location:

Gurgaon, Haryana, India

Work Mode: Work from Office

Span of Control: Individual Contributor

Job Summary

Introduction

At NIIT, we’re transforming the way the world learns, for the better. That’s why the world’s best run learning functions across 30 countries trust us with their learning and talent. Since 1981, we have helped leading companies transform their learning ecosystems while increasing the business value of learning. Our comprehensive, high impact managed learning solutions weave together the best of learning theory, technology, operations, and services to enable a thriving workforce.

Link for our website: About NIIT MTS

NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Job overview

NIIT is looking for “EXECUTIVE CLIENT SERVICES” for a global client project. Acts as the single point of contact for client stakeholders within a defined region or program. Responsible for coordinating and scheduling training programs, events, and workshops, including all logistical support, while managing multiple tasks in a fast-paced environment.

Roles and responsibilities

Understand complex programs and customize solutions based on stakeholder needs
Act as the primary point of contact for training-related queries
Client Coordination
Coordinate training delivery, logistics, and learner compliance tracking
Build strong stakeholder relationships and provide regular updates
Identify and resolve operational and service issues
Manage tasks efficiently with a structured, detail-oriented approach
Support teams by collecting, analysing, and reporting learner data
Ensure effective communication with senior stakeholders
Escalate risks, issues, or complaints when required
Deliver customer-focused support via email, chat, or phone

Educational Qualification

Bachelor's degree required

Experience

3 to 4 years experience