Job Title:  Digital Success Manager

About NIIT-MTS

NIIT provides comprehensive and scalable managed training services for learning administration that maps directly to our customer needs. Training is our business and passion. We are one of the largest training outsourcing provider in the world. NIIT delivers and administers 75,000 days of training each year, in 18 languages. We have designed and developed over 50,000 days of classroom training and 20,000 hours of web based training localized to more than 25 languages. NIIT is a global service provider. We have presence in more than 40 countries.

Link for our website: - https://www.niit.com/en/learning-outsourcing/services/

NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Job Summary

This is 1 year contract position with the scope of conversion into permanent role based on performance.

Job overview:

We are seeking a Digital Success Manager (DSM) to provide ongoing training and operational support to our SkillsBuild partner organizations during the onboarding, activation, implementation and growth of the program.

Key Responsibilities:

• Work with the regional team to support the IBM SkillsBuild Implementation Manager (IM) and the local Corporate Social Responsibility Managers (CSRMs) to drive SkillsBuild program delivery and implementation plan execution to meet partner and country targets.
• Deliver ongoing training and operational support to our Program Partners during: onboarding, activation, implementation and growth of the SkillsBuild program. Partner operational support includes platform demos, learner engagement interventions, community activities and webinars to ensure their SkillsBuild program success.
• Share deep knowledge of the SkillsBuild portfolio and platform with the partners.
• Help the partner to identify appropriate key competencies, training and activities needed to activate and engage their learners and meet their program impact needs aligned with Implementation Plan.
• Work with the partners to build communities, identify SkillsBuild volunteering opportunities and identify learner success stories.
• Support the partners and IBM CSR Managers with SkillsBuild marketing and communications campaigns.
• Play an active role in the global SkillsBuild team and community of DSMs who regularly meet to support each other with questions, enablement and sharing best practice.

Candidate Requirements:

• Good technical acumen, comfortable with technology.
• Experienced in teaching or training delivery (mainly online) and creating learning/skills development plans.
• Experienced in providing operational support and troubleshooting.
• Experience of delivering digital (online) learning platforms.
• Comfortable to leverage an expert network.
• A sound knowledge of new technology fields such as AI, Cyber, Data, Cloud, Software Development and key employability skills for entry level employment in these fields.
• Familiar with the challenges of digital upskilling for employment, job markets and the regional job market demand.
• A general understanding of academic establishments, non-profit enterprises, NGOs and training providers, especially those focused on employment and upskilling.
• Global perspective enjoys building trusted relationships and collaborating across teams.
• Can easily adapt to different environments and cultures.

Skills and competencies needed:

• Strong presentation and online facilitation skills.
• Strong communication skills (verbal and written), confidence to present to senior figures and to deliver training for all.
• Customer / partner relationship skills.
• Some project delivery experience.
• Drive, self-motivation and robust organizational skills are important as the role involves working from home (or the office when needed) as part of a large virtual team.
• Curiosity to learn and creativity to find better ways to deliver for our partners and learners.
• Adaptability to change and comfort with ambiguity.
• Growth minded.

Educational Qualification

Must be Graduated

Experience

5+ years of experience into content design & technical training is required

Competencies