Job Title:  Associate Client Executive

Job Title

Associate Client Executive

Job Summary

A ACS is the single point of contact for interacting with customer, stakeholder, vendors for a defined region/ program. He/She would be responsible for coordinating and scheduling arrangements for delivery of training programs, events and workshops, including all logistical support. He/She is required to manage and coordinate multiple tasks and detailed activities in a time-intensive work environment.

Job Description

• Take complex programs and understand the need for customization from a stakeholder perspective.
• The key value to the business is it will reduce the need for Learning Manager’s time, as NIIT will undertake the administration.
• Develop effective relationships with the appropriate stakeholders, sharing updates and best practices, along with advice and guidance on continuous improvement and efficiencies for the service.
• Identify operational and service issues
• Good Communication in professional English, should be able to deal with senior stakeholders (e.g. VP Country chairs)
• Should be customer centric and customer service oriented
• Must have structured approach to manage overall work volume and, diligence in follow through the tasks to closure.
• Need to have Mind-set to work with problem and the ability to provide the solutions
• Prepares compliance Learner data by compiling and analyzing internal and external information.
• Act as the Go to person within the Business for anyone with queries regarding the Training requirements
• Supports other departments by collecting and coordinating learner tracker compliance data
• Effective reporting and documentation skills
• Escalate risks, issues or complaints to relevant departments when necessary
• Having a full understanding of the internal as well external organization
• Provide assistance to learner, vendors or other stakeholders on email, chat or telephonically
• Prepares learner compliance data by compiling and analyzing internal and external information

Experience and Skills

• 3-4 years of experience in a corporate learning environment or performing event coordination services, vendor management for corporate clients.
• Should have an experience of interacting with different levels of customer stakeholders.
• Have an outgoing personality; be a good communicator with proficiency in organizing and decision making.
• Attention to detail; ability to work easily with others and being a team player are key skills.
• Ability to work independently in a flexible; organized and adaptable manner and be customer focused.
• Must be proactive, take initiative, and be able to trouble shoot and handle pressure.
• Should be open to work globally, different time zones, with willingness to work in shifts and weekends if required.
• Possess excellent written & verbal communication skills.
• Be proficient in Computer (MS Office, Excel; Power Point; SharePoint and CRM tools).