Job Title: Assistant Manager Client Services

Location:

Gurgaon, Haryana, India

Work Mode: Work from Office

Span of Control: People Management

Job Summary

Assistant Manager Client Services is the single point of contact for interacting with customer stakeholder/ manager for a defined region/ program. He/She would be responsible for coordinating and scheduling arrangements for delivery of training programs, events and workshops, including all logistical support. He/She is required to manage and coordinate multiple tasks and detailed activities in a time-intensive work environment.

Project Planning & execution:

Be the point of contact for customer stakeholders for all training requests and queries.
Provide support to customer stakeholders for all types of training events.
Calibrate with customer stakeholders for any changes/updates in the training requests/events/programs
Understand and Execute the client requirements
Communicate to the stakeholders
Identify key risks and implement mitigation plans for the project
Generate reports from desired tool and update employee database as per the process.
Market programs if required and as per client process requirements.
Communicates regularly with client for project deliverables

Vendor/Resource Management:

Manage appropriate vendors for the project (if required)

Process Management:

Adherence and compliance to Project/organization processes and standards.
Understand the process and identify process gaps to bring in continuous improvements and efficiencies for project deliverables

Educational Qualification

Education Qualifications :
* Mandatory	Any Graduate
* Optional	Post Graduation
Technical Skills
* Mandatory	1. Working knowledge of LMS such as SAP; Saba; CSOD; etc. 2. Working knowledge of CRM Tools such as Salesforce or any other. 3. Good knowledge of Microsoft Excel ; MS PowerPoint and other Microsoft Office tools.
* Optional	Should be ready to travel to different client locations if required and have a valid passport
Behavioural/Soft Skills
* Mandatory	• Have an outgoing personality; be a good communicator with proficiency in organizing and decision making. • Attention to detail; ability to work easily with others and being a team player are key skills. • Ability to work independently in a flexible; organized and adaptable manner and be customer focused. • Must be proactive, take initiative, and be able to trouble shoot and handle pressure. • Should be open to work globally, different time zones; with willingness to work in shifts and weekends if required. • Possess excellent written & verbal communication skills.
* Optional	1.Deciding and Initiating actions 2.Applying expertise and Technology 3.Analyzing 4.Learning and Researching

Skills

Goal-oriented with a results-driven desire for success

Experience

* Minimum	4
* Maximum	6