Job Title: ASSOCIATE TRAINING COORDINATOR - II

Location:

Gurgaon, Haryana, India

Work Mode: Work from Office

Span of Control: Individual Contributor

Job Summary

Able to deliver results as per customer requirements with high customer satisfaction(CSS). Provide customer with resolutions for their queries wrt to Training Administration issues/queires.

1) Assist the customers with the Training Administration issue/query via Phone, E-mail & Chat
2) Provide the customer with resolutions about their querries / calls/chats
3) Perform detailed case analysis and document the case in the system and generate ticket
4) Generate daily / weekly reports for the customer on Microsoft Excel
5) Perform Training Management activities on the Learning Management Systems or otherwise

Educational Qualification

* Mandatory	Any Graduate
Technical Skills
* Mandatory	Excellent MS-Office skills
* Optional	Diploma in Quality Management
Behavioural/Soft Skills
* Mandatory	1) Be pro-active to understand the issue about the call /chat /email 2) Attention to details and has Analytical skills 3) Must have Voice , Email and Chat support Experience 4) Good communcation skills 5) Flexible to work in 24X5 environment.

Skills

Goal-oriented with a results-driven desire for success

Experience

*Minimum	Fresher
*Maximum	1 year