Job Title:  ASSOCIATE DELIVERY MANAGER - LDM

Job Summary

About the company:

At NIIT, we’re transforming the way the world learns, for the better. That’s why the world’s best run learning functions across the globe trust us with their learning and talent. Since 1981, we have helped leading companies transform their learning ecosystems while increasing the business value of learning. Our comprehensive, high impact managed learning solutions weave together the best of learning theory, technology, operations, and services to enable a thriving workforce.

• Link for our website: About NIIT MTS

Job Overview
We are seeking an experienced and driven Associate Delivery Manager to oversee the delivery of high-impact learning and training programs across multiple regions. This role involves managing cross-functional teams, ensuring alignment with client expectations, and maintaining service delivery excellence. The ideal candidate will have a strong background in global operations, stakeholder management, and learning delivery.

Roles and Responsibilities

•    Lead and manage global training program delivery, ensuring alignment with customer objectives and service level agreements (SLAs) 
•    Supervise onsite delivery facilitators (ODFs) across regions, set KPIs, and drive performance 
•    Collaborate with regional delivery teams, client stakeholders, and suppliers to maintain consistent program quality 
•    Ensure successful transition and implementation of new programs or processes 
•    Conduct regular performance review meetings with internal teams and clients (regional and global) 
•    Identify process improvement opportunities and implement best practices across projects 
•    Ensure accurate reporting, issue tracking, and timely escalations to leadership and client teams 
•    Support operational planning, forecasting, and resource management for global programs 
•    Maintain high customer satisfaction (CSS) and contribute to overall program success.

Educational Qualification

Bachelor’s degree required , master’s degree in business, HR, or Project Management preferred 

Experience

12–15 years of experience in program management, learning delivery, or training operations in a global environment 

Proven ability to lead multi-country programs and virtual teams.